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| Q: |
Will you create a custom piece of jewelry for me? |
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Titanium Online is one of few websites that manufacture its own jewelry. You can design your own special jewel, and our personnel is available to help you with any questions you may have. Call us at 1-877-847-4647 and one of our customer representatives can help you custom make a unique jewel to last a lifetime.
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| Q: |
Where is the jewelry manufacture? |
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All our products are created and manufacture in North America using the finest quality products.
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| Q: |
I like a piece of your jewelry, but would you make a small change for me? |
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Yes, we can usually make most changes requested by our customers.
Email us at info@titaniumonline.com or call us at 1-877-847-4647 to speak with one of our customer representatives.
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| Q: |
Do you sell fancy colored diamonds? |
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Yes, we do sell fancy colored diamonds of high quality. Contact us for more information.
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| Q: |
How long will it take to receive my order? |
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Titanium Online makes every effort to get your order to you as rapidly as possible. Each jewel that is ordered is custom made and generally takes between 2-10 working days for you to receive, depending on the style. Wedding bands and titanium rings are generally received within 2-5 days. Earrings and pendants take between 5-10 days to receive. We can usually accommodate rush orders. If you need your jewel by a certain date be sure to call us at 1 877 847 4647 and speak with one of our customer representatives.
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| Q: |
Could I buy from you if I live outside the United States? / Could you ship overseas? |
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Titanium Online will ship your package almost anywhere in the world through FedEx. Rates and times vary according to the country of destination, and you will be responsible for any customs or duties imposed.
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| Q: |
Is it safe to use my credit card? |
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Complete security for customer transactions is a primary concern of ours.
Titanium Online is Hacker Safe certified daily to pass the FBI/SANS Internet Security Test.
The "live" HACKER SAFE mark appears only when a web site's security meets the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express, Discover and JCB.
We know that your faith in our products and services is meaningless unless you have full confidence
in our ability to secure all transactions. Titanium Online is registered with the leading provider
of digital authentication services and products for electronic commerce and other forms of secure
communications. All information sent to us through our website is automatically encrypted for safe storage.
Titanium Online also uses what is known as SSL (Secure Socket Layers). SSL is the industry standard method for computers to communicate securely without risk of data interception,
manipulation, or recipient impersonation.
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| Q: |
Will I be charged sales tax? |
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Titanium Online charges sales tax for Canadian provinces and territories. Tax rates are in line with the appropriate province or territory.
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| Q: |
What payment methods do you accept? |
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For your convenience, Titanium Online offers the following payment methods:
- Major Credit Cards: VISA, MasterCard, Diners Club
- PayPal Payment Services
- Cash Wire Transfer - Western Union, MoneyGram
- Bank Wire Transfer - Arrange payment through your bank and receive a 1.5% discount. Bank wire payments are accepted on orders of $750 or more.
- Money Order
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| Q: |
What if I need the ring resized? |
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Depending on the metal type of your ring, resizing may be an option. Due to its tensile strength, titanium and tungsten usually cannot be resized and it is therefore important to order the correct size. In some instances when the ring is slightly too small, we may be able to enlarge it slightly. This is done free of charge. If your ring is too big, we offer the option of making a new ring for you at a minimal cost depending on the style of the ring. Please call our customer service for more details.
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| Q: |
Will I be liable for my diamond or jewelry while it is being shipped? |
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We fully insure each order all the way to you. That means that when your order is in transit to you, shipment is always risk-free. For added security, it is our policy that a signature is required for all orders shipped by FedEx.
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| Q: |
Can you help me keep the engagement ring a surprise? |
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Since jewelry is often given for engagement or another special occasion,
we will be happy to help you create a wonderful surprise.
We can expedite your delivery for a fast-approaching special occasion, or we can ship your order to
an address other than your home to help you maintain your surprise.
And please don't hesitate to contact one of our diamond and jewelry consultants for any special
requests.
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| Q: |
How do I know if you received my order? |
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After you click Purchase Order, you should receive an email confirmation number. If you do not get a confirmation number, you should see a message at the top of the order form indicating why the order could not be processed. Correct the problem and click Submit Order again to send the revised information. If you still have problems, please contact us directly so that we can help you complete the order.
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| Q: |
Can I order by phone without using the order form at all? |
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Yes! You can order by phone if you prefer. Just call 1-877-847-4647 and we will be happy to take your order.
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| Q: |
Will you deliver on Saturdays? |
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If you would like to receive your order on a Saturday, and if FedEx offers this service in your area, a fee will apply for Saturday Delivery. Please contact us
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